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Please enter the details of your request. A member of our support staff will respond as soon as possible.
Please select the Rift Rally product you own
Please select the type of Order issue you are experiencing
Please enter your Order Number here
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Please select the type of Issue you are experiencing
What system device are you playing on?
What is the iOS version you are playing on?
How often does this issue occur?
Did you encounter an error message? If so, please provide the entire message here. Please feel free to add screenshots as well.
What type of floor surface is your track setup on?
Please explain in general details the track you have created
What is the Topology of your Network?
What is the Network Device Brand Name?
What is the Network Device Model Number/Name?
Were you on an Ethernet or WIFI connection?
Were you connected to a 2.4 GHz or 5 GHz network setting while playing (this is a game level configuration)?
Tell us what level of Wireless Network Interference you may be experiencing. (Ex1: if you live in an apartment building where there are many wifi networks, you may have a "1-High Interference" level. Ex2: If you live in a rural area, you may have "4-No Interference"
Please describe your Network Configuration in your own words